Orders over HK$2,000 (after the discount has been applied) will receive free delivery to one address. For orders under HK$2,000 (after the discount has been applied) a delivery charge of HK$170 applies, or it will be available for collection in our Central offices during business hours. Delivery is available to HK Island, Kowloon and the New Territories Monday to Saturday, 10am to 6.30pm. Please note that for delivery to remote areas – such as Ma Wan, Discovery Bay, Tung Chung or Airport – an extra charge of HK$400 will be applied. Please note that we do not offer delivery services to P.O. Box, Lantau Island and other outlying islands (with the exception of Ma Wan, Discovery Bay, Disneyland, Tung Chung and Airport).
For orders over HK$2,000, we offer free deliveries to Ma Wan on Mondays only and free deliveries to Discovery Bay, Disneyland, Tung Chung & HK Airport area on Saturdays only. Please select appropriate dates for your area, to avoid additional charge or a delay in order processing.
An administrative fee of HK$80 applies to self-pick-up at our address during our office hours (Monday to Friday 9:30am - 6:00pm). Our office address is 1702, H Queen’s, 80 Queen's Road Central, Central.
All payments are due upon completion of order. We accept most major credit cards through Shopify Pay including Visa, Mastercard, and American Express. We also accept Paypal as a form of payment.
If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because certain goods are out of stock, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
Return and exchange policy
All sale or return orders must be arranged in advance either through your account manager or by contacting our customer service team. All returned goods must be in re-saleable condition otherwise no credit will be given. A collection charge of HK$170 per order will be applied to all sale or return orders.
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will, in the first instance, offer a replacement bottle; or if we are unable to replace the bottle from our stocks, we will offer a credit to the replacement value of the wine. We will ask for the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order.